1. Promotional Pricing & Discounts

• All promotional offers, discounts, and pricing during sale periods are offered at ANSC’s discretion.
• ANSC reserves the right to modify, cancel, or correct promotions, discounts, or pricing where a technical issue, misuse of a discount code, or a pricing error occurs.
• Where this happens, ANSC may cancel the affected order and provide a refund to the original payment method.

2. Pre-Order Policy

ANSC offers pre-orders on selected products that are not yet available for immediate dispatch. Please read the following carefully before placing a pre-order.

2.1 Shipping of Pre-Order Items

• If your order contains a pre-order item, your entire order will not be dispatched until that pre-order item becomes available — even if your order also includes in-stock items.
• Orders containing a mix of in-stock and pre-order items are held and shipped together once the pre-order item is ready.
• ANSC will notify you by email once your pre-order item is available and your order has been dispatched.
• Estimated availability dates for pre-order items are provided as a guide only and may be subject to change.
• If you would like your in-stock items sooner, we recommend placing a separate order for those items.
• Pre-order items are subject to the same Refunds & Returns Policy as standard products.

3. Shipping Policy

3.1 Standard Processing Times

Standard orders are processed within 3–5 business days. During peak sale periods (Black Friday, Warehouse Clearance, Stocktake, EOFY, Christmas, and other promotional periods), processing may extend to 5–15 business days.

3.2 Shipping During Sale Periods

• Due to increased order volume, please allow 3–15 business days for processing and dispatch during sale periods.
• Orders are packed and processed in the order they are received.
• Once dispatched, you will receive a shipping confirmation email with tracking details.
• Delivery timeframes may vary depending on your location and the courier network demand.

4. Refunds & Returns Policy

We want you to be satisfied with your purchase from ANSC. If a product arrives faulty, damaged, incorrect, or not as described, please contact our customer service team as soon as possible so we can assess the issue and provide an appropriate solution, which may include:

• Repair
• Replacement
• Refund or store credit, at ANSC’s discretion and as required under the Australian Consumer Law

4.1 Change-of-Mind Returns

• Change-of-mind returns are not accepted for Warehouse Clearance Sale or EOFY Sale items.
• For non-clearance, non-sale products, change-of-mind returns may be considered at ANSC’s discretion, provided the product is unused, in original condition, and the request is made within a reasonable timeframe.
• Shipping costs for change-of-mind returns may not be refundable.
• Opened products are not eligible for change-of-mind returns due to hygiene requirements.

5. Shipping Protection

ANSC offers an optional Shipping Protection service for $2.98 at checkout. This optional service does not replace or limit any rights customers may have under the Australian Consumer Law.

• Coverage: if your package is lost or damaged in transit, ANSC will resend the items at no additional cost.
• Claims must be lodged within 7 days of the scheduled delivery date by contacting our customer service team with your order number and relevant evidence (e.g. photos of damage).
• Shipping Protection does not cover issues arising from incorrect delivery information provided by the customer or failure to collect from a local depot.
• For orders without Shipping Protection, claims are assessed case-by-case at ANSC’s discretion.
• ANSC reserves the right to modify or discontinue the Shipping Protection service, with any changes communicated clearly on our website.

6. Product Availability & Natural Variations

6.1 Product Availability

Because our products are natural and made in small batches, we will on rare occasions, be unable to supply your desired products immediately. If this occurs, we will contact you to provide an alternative option, an updated dispatch timeline, or a refund.

6.2 Natural Product Variations

• Because our soaps and skincare are made using natural ingredients, slight variations in colour, scent, or texture may occur between batches.
• These natural variations do not affect product quality or performance and are not considered product faults.

7. Website Content

ANSC presents information and content on this website — including articles, opinions, statistics, product information, photographs, graphics, videos, audio files, and user-generated content — for general information purposes only. This content should not be regarded as advice, including legal or medical advice.

• ANSC cannot guarantee the accuracy, currency, or completeness of content on this website.
• User-generated content submitted to the website cannot always be reviewed before posting. ANSC does not endorse such content and accepts no responsibility for it.
• Our website may include links to third-party websites. ANSC is not responsible for the material, availability, or any damage caused by visiting those sites.

8. Intellectual Property

All content on this website is owned by Pharmaoil Pty Ltd and is protected by Australian and international copyright law. You may print content for personal, non-commercial use only. Any republication or redistribution of content, including on another website, must be attributed to the Australian Natural Soap Company.

By providing information or posting content on the website, you grant ANSC an unrestricted, royalty-free right and licence to use that content for any purpose in relation to any product.

9. User Registration

• We offer one customer account per person. You must provide true and current information about yourself as requested, and update it as needed.
• You are responsible for maintaining the confidentiality of your username and password.
• You agree to notify us immediately of any unauthorised use of your username or password.

10. The Products

ANSC offers a range of natural skincare products. By using our products, you agree that you have read the ingredient list and confirmed you are not allergic to any of the ingredients. We recommend patch-testing on a small area of skin if you are unsure.

11. GST

A GST of 10% is added to the total cost of your products and delivery on all orders delivered to an Australian address.

12. Promotional Competitions

From time to time, ANSC runs promotional competitions, giveaways, or prize draws. Unless stated otherwise, the following general conditions apply to all ANSC promotional competitions, in addition to any competition-specific terms published at the time:

• Entry is open to Australian residents only, unless expressly stated otherwise.
• Employees of Pharmaoil Pty Ltd and their immediate family members are not eligible to enter.
• ANSC reserves the right to verify entries and to cancel or amend a promotion where required, including in cases of suspected fraud, technical error, or misuse.
• Winners will be notified using the contact details provided at entry.
• Any prize, refund, or benefit will be issued to the original payment method or nominated contact details within a reasonable timeframe, as specified in the competition-specific terms.

12.1 Example: Win Back Your Order — EOFY 2026

• One (1) order placed between 9:00 am AEST Monday 23 June 2026 and 11:59 pm AEST Tuesday 30 June 2026 was randomly selected to receive a full refund.
• Maximum refund value: AUD $500.
• The winner was contacted via email by Friday, 4 July 2026.
• The refund was processed to the original payment method within 5 business days.
• The winner was selected by rolling multiple 20-sided dice on camera for transparency.
• This promotion was conducted by ANSC and was not sponsored, endorsed, or administered by any third-party platform.

13. World Orangutan Day (WOD) Promotion

The following terms apply specifically to the World Orangutan Day (WOD) promotional period, and its component offers: the WOD Mystery Box and the Code Drop. These terms apply in addition to — not instead of — the general Terms & Conditions above.

13.1 The WOD Mystery Box

• The WOD Mystery Box is a curated box of 10 full-size soap bars, offered at approximately 30% off, priced at $89.95 (RRP $128.50).
• Box contents are selected by ANSC and cannot be chosen, swapped, or requested by the customer. Scent and label combinations are randomised.
• All bars included are cold-pressed and certified Palm Oil Free, regardless of packaging or label presentation.
• Limit of one (1) WOD Mystery Box per customer, per household, and per delivery address. ANSC reserves the right to cancel and refund any order that breaches this limit.
• WOD Mystery Boxes are available while stocks last and may sell out without notice.
• Change-of-mind returns are not available for WOD Mystery Boxes, as contents are randomised at the time of packing. This does not affect any rights you may have under the Australian Consumer Law if a box is faulty, damaged, or not as described.

13.2 The Code Drop

• The Code Drop consists of two separate promotional pages (“Drop 1” and “Drop 2”), each displaying a grid of single-use discount codes.
• The discount value attached to each code is not disclosed until the code is applied at checkout.
• Codes are single-use and available first come, first-served basis. Once a code has been redeemed by any customer, it is void and cannot be reused.
• Codes are only accessible via the dedicated Drop landing pages. Codes will not be issued or disclosed by email; promotional emails will link to the landing page only.
• Limit of one (1) code redemption per customer, per drop, per order.
• The maximum available code value is $150 off, with no minimum spend. Where the discount value exceeds the order subtotal, no refund, credit, or cash value will be issued for the unused portion. Where the order subtotal exceeds $150, the customer is responsible for paying the difference.
• The maximum discount benefit obtainable under this promotion is capped at $150 (AUD) per order, regardless of code value drawn, cart contents, or combination with any other offer.
• Codes are not valid in conjunction with any other discount code, offer, or promotion unless expressly stated.
• ANSC reserves the right to void any code, order, or discount obtained through automated entry, bulk or bot redemption, exploitation of a technical error, or any other misuse. Where this occurs, ANSC may cancel the affected order and refund the amount paid to the original payment method.

13.3 General WOD Conditions

• This promotion is open to customers with an Australian delivery address only, unless otherwise stated.
• Employees of Pharmaoil Pty Ltd and their immediate family members are not eligible to redeem WOD promotional codes or purchase a WOD Mystery Box under promotional pricing.
• ANSC reserves the right to amend, suspend, or withdraw any element of the WOD promotion at any time, including in response to technical error, stock unavailability, or misuse, with reasonable notice provided on the website where practical.
• Standard ANSC Shipping and Refunds Policies (Sections 3 and 4 above) apply to all orders placed under this promotion, except where expressly varied above.
• Nothing in this clause excludes, restricts, or modifies any rights available to you under the Australian Consumer Law.

14. General

• ANSC may update these Terms & Conditions from time to time. The version in effect at the time of your order applies to that order.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
• These terms are governed by the laws of Victoria, Australia.